Trip Cancellation & Insurance

Roads Of Crete offers to its customers the option of purchasing a trip cancellation insurance. The trip cancellation insurance allows customers to receive a refund of the cost of the tour already paid to Roads Of Crete if the cancellation occurs for reasons covered by the insurance.

This insurance can only be purchased at the time of booking the tour, latest 60 days before the start day of the tour.

The trip cancellation insurance cannot be purchased after the tour has been booked. The tour passenger or traveling companion can be covered by the customer’s trip cancellation insurance if designated at the time of purchasing of the insurance

The cost of the trip cancellation insurance is 8 % of the total listed price of the tour, including any supplements like motorcycle upgrades, single room requests and passenger costs, excluding any charges not paid to Roads Of Crete.

Roads Of Crete will refund the full tour price to a customer who has purchased the Trip Cancellation Insurance if the cancellation is due to the following:

• Sickness, accidental injury or death of the customer, the customer’s traveling companion, or an immediate family member of the customer or their traveling companion. The claim must be substantiated by a signed letter from a physician on their letterhead.
• The customer or traveling companion being directly involved in a traffic accident while on route to departure. The claim must be substantiated by a police report.
• War or an act of terrorism in Greece, which then caused the Greek government to issue a warning to not travel to the country during the period when the tour is scheduled to take place. Such recommendation must be issued after the date of purchase of the Trip Cancellation Insurance.
• A strike of public transportation including airliners, a natural disaster or bad weather that result in the cancellation of airline services and prevent the customer from arriving in time to participate in the tour.

This insurance specifically excludes:

• Expenses not included in the price of the tour, such as airline expenses, extra hotel nights or additional sightseeing activities.
• Lost, damaged or stolen luggage.
• Medical costs, including all activities associated with medical evacuation.
• Pre-existing conditions. Pre-existing conditions include but are not limited to any injury occurring prior to and on the day of purchase of the Trip Cancellation Insurance and any illnesses occurring in the period of 120 days prior to and on the day of purchase of this insurance, for which treatment by a licensed physician has been sought or advised or the conditions with symptoms which would cause a prudent person to seek diagnosis, care or treatment.

If the cancellation occurred prior to the start of the tour, the entire cost paid will be refunded.

If the cancellation occurred in the course of the tour, a pro-rated refund will be made for the unused days of the tour.

In the case of a flight cancellation or an accident which makes it impossible for the customer to arrive at the starting location of the tour, the customer will have the option to request a refund of the cost of the tour or to join the tour in progress. Roads Of Crete reserves the right to determine whether joining the tour is feasible and will advise the customer accordingly. Any additional costs of joining the tour in progress will be the responsibility of the customer, and no pro-rated credit will be granted for any days of the tour that the customer did not participate in.

In case nothing of the above occurs but still the customer does not want to participate, within the time limit of 60 days and upon cancellation insurance the customer has the option to rebook to another tour in the current or next year and transfer the payments already made. There will be no extra fee and the payments already made will be valid as never canceled.